Privacy policy

One Less Thing understands that your privacy is important to you and that you care about how your personal data is used. We respect and value the privacy of everyone who visits this website and will only collect and use personal data in ways that are described here, and in a way that is consistent with our obligations and your rights under the law.

Please read this Privacy Policy carefully and ensure that you understand it. Your acceptance of this Privacy Policy is requested at the point that you use the website and/or enter any personal information.

1. Information about us

This website is operated by (a) One Less Thing Limited a limited company registered in England and Wales with company number 14600719 and (b) independent domestic cleaning business owned and operated by separate limited companies under licence as "One Less Thing Franchisees". Full company details for each branch can be found at the bottom of the relevant branch page on this website.

Each branch manager acts as the Data Protection Officer for that branch and their contact details can be found on each branch section of this website. To contact the Data Protection Officer for One Less Thing Limited can be contacted by post at One Less Thing Limited, Unit 17, Strawberry Meadows Business Park, Berry Lane, Chorley, Lancashire, PR7 6FL, or by email to data-protection@onelessthing.co.uk.

2. What this policy covers

This Privacy Policy applies only to your use of the website located at onelessthing.co.uk and online forms operated by One Less Thing from time to time. The website may contain links to other websites, however we have no control over how your data is collected, stored, or used by other websites and we advise you to check the privacy policies of any such websites before providing any data to them.

3. The data we collect and how its used

Depending on your use of the website and online advertising we run from time to time we may collect and hold personal data that you submit including name, address, email addresses, request for work, services or opportunities. Such data is entered by you willingly via online forms on this website and other plantforms we may use from time to time.

Such personal data provided by you will be used to progress your interest, enquiry or application to engage with the services or work we provide, or to form a business relationship of any time from time to time. The legal basis for this is that of consent and legitimate interest.

Where permitted by law, we may also use your personal data for marketing purposes, which may include contacting you by email and/or telephone and/or text message and/or post with information, news, and offers on our services. You will not be sent any unlawful marketing or spam.

We will always work to fully protect your rights and comply with our obligations under the Data Protection Legislation and the Privacy and Electronic Communications (EC Directive) Regulations 2003, and you will always have the opportunity to opt-out.

3. The data we collect and how its used

4. Use of Cookies

A "Cookie" is a small text file placed on your computer or device by our website when you visit certain areas or when you use certain features.

Our website uses Cookies to enhance the visitor experience and to enable some advanced features to work correctly. You can disable Cookies through your browser, but this may prevent certain features of the website from working correctly.

In addition to Cookies used by our website, the website may cause third party cookies to be placed on your computer to enable us to review the website and online marketing's performance. This website uses Google Anaytics and Facebook/META and information about the Cookies which are placed by these third parties can be found here for Google and here for Facebook/META.

5. Other information

We will not keep your personal data for any longer than is necessary considering the reason(s) for which it was first collected.

We will only store or transfer personal data in or to countries and services that are deemed to provide an adequate level of protection for personal data. For further information about adequacy decisions and adequacy regulations, please refer to the Information Commissioner's Office.

We will not share your personal data other than as necessary to facilitate and deliver our services, or in rare cases where we may be required by law to do so.

If you want to know what personal data we have about you, you can ask us for details of that personal data and for a copy of it (where any such personal data is held). This is known as a "subject access request".

All subject access requests should be made in writing and sent to the email or postal addresses provided in this privacy policy.

There is not normally any charge for a subject access request. If your request is ‘manifestly unfounded or excessive’ a fee may be charged to cover our administrative costs in responding.

We will respond to your subject access request within one month of receiving it. Normally, we aim to provide a complete response, including a copy of your personal data within that time. In some cases, however, particularly if your request is more complex, more time may be required up to a maximum of three months from the date we receive your request. You will be kept fully informed of our progress.

Any changes will be immediately posted on our website and you will be deemed to have accepted the terms of the Privacy Policy on your first use of the website following the alterations. We recommend that you check this page regularly to keep up-to-date.